Ordering Prints
Printing is handled exclusively through the professional print
company, Fotomoto. Fotomoto handles all aspects of the printing,
shipping and payments.I am unable to offer prints other than through the Fotomoto store connected to mMitchell.com.
I have no direct control over prints so please read
these instructions carefully and exercise digressions when choosing
prints materials, sizes, and crops. All transactions are
through the Fotomoto store and use the industry leader, Stripe to
handle credit card payments.
Warranty and Replacement Policy
All prints are provided without
warranty other than manufacturing defects. Prints
are offered as a courtesy to fans of my art rather than
as a source of income, therefore I am not able to offer refunds as my
margin is already slim. All images have been prepared to be the best
possible quality for printing. If your prints arrive damaged in
shipping or
have significant printing errors, you must contact me via the email
address on your shipping receipt within 72 hours. I do not offer
replacements for
color, contrast, or perceived detail difference between the prints and
what you see on your monitor as I have no control
over what you see on your end. Again, I have gone to great lengths to
ensure that images will print the way I intend them too. Customers are
responsible for selecting the correct image, choosing the correct print
size, and other options. Replacements are not offered due to customer
errors/damage in ordering, unpacking, or displaying.
To
order prints or greeting cards:
While viewing an
image, click on the Fotomoto button at the bottom right of the page in the info section. The button may appear as 
or 
depending on your browser. You may need to scroll down if you are viewing mMitchell.com on a phone or small screen.
1 - Once the Fotomoto page has opened for the image you want
to print from, you will have options on what material, size, and crop
for your print. Premium photographic prints are the most common, but
you can
select Fine Art, Metal, Canvas, or Cards (greeting cards.)
2. - If you don't see the size you want, click/tap on the
"More
Sizes." NOTE: some print sizes will not work as well for a given image
due to excessive cropping. Most of my images are full frame format so
4x6, 8x12, 10x15, etc. will work best.
3. The image at the top of the Fotomoto page shows what the
crop will look like for the print size you have selected. You can drag
the frame up/down or left/right to produce the crop you want. Again, if
too much detail is getting cropped out, try a different print size.
Although I don't recommend it for most image, you can change from
landscape to portrait or visa versa in clicking the little box in the
lower left of the crop image.
4. Once you have selected the type, size, finish, don't forget
to add the image to your cart and then the "continue shopping" or
"check out" button.
Most major credit cards are accepted for payment. NOTE: once an
order is submitted, it cannot be canceled by the customer as prints are
immediately added to queues. If there is an anomaly with your order,
I will be notified. If I cannot resolve it withing 48 hours, Fotomoto
will automatically cancel the order and refund your credit card.
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Handling and Displaying Prints
Photographs are damaged by human fingerprints. I advise wearing
gloves while handling photographs, especially glossy prints. Use
archival, acid-free materials when mounting, matting and framing prints
to ensure a longer life. Do not display prints in direct sunlight or
under bright artificial
lighting; bright lighting will damage and fade any photography. All
prints types will look best in well lit areas with indirect or diffuse
lighting. Smooth Art Prints are recommended for areas that face windows
or other light sources; Luster also will reduce reflections. For the
longest life possible, frame prints under UV-protective glass.
Caution!
Prints are
enclosed in plastic to help ensure they don't get damaged/scratched in transit or while unpacking.
REMOVE OR COVER ANY EXPOSED TAPE BEFORE REMOVING PRINTS FROM THEIR PROTECTIVE PLASTIC!
All
prints and greeting cards are professionally packed to ensure the
arrive undamaged; Fotomoto does not send prints in envelopes.
I know this sounds pedantic, but please open packages carefully. I had
to make the same warning when I ran the service desk at
a custom print lab as too many of my customers damaged the prints while opening the package.
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Print Types
All prints are boarderless. A small portion of the image will be
lost if you place them behind a matte or frame of your choice; in most cases, that won't be an issue. Click on
the "LEARN MORE" link in the Fotomoto ordering window for specific information on surface types for each material.
Premium (Photographic) Prints
Premium prints are professionally created resin coated prints that bring out all the
detail of the photograph while preserving the correct color and
contrast. Brightly colored photos are best printed on GLOSSY paper as
that brings
out the richest tones. However, if you are planning on displaying
images without glass or other protection, then luster may
be better choice. Premium prints are a welcome addition to any indoor
environment.
Fine Art Prints
Art prints are top quality, museum grade images, and printed on 100%
rag archival paper with a wide color gamut and dense black point. These
are welcome additions to office lobbies,
board rooms, libraries, and anywhere connoisseurs want to showcase
exceptional art photographs. I recommend
acid-free matting these prints before placing in a custom frame.
Canvas Prints
Canvas prints are printed on durable textured material
and mounted on stretcher
boards like a painting. Canvas prints make beautiful additions to
living rooms, bedrooms, or living rooms. The are the prefect addition to
professional waiting rooms, conference rooms, or offices. Canvas prints are ready to display and do not need matting or framing.
Metal Prints
Metal prints are photos that have been created using a custom
coating
directly on metal, producing a printed image that is durable and is
easy to clean. Metal prints will look superb anywhere you want a
photography that is a conversation piece, not just a "picture." Metal
prints are ready to display and do not need matting or framing.
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Print Sizes
Most of my
images will do well at larger sizes, but if you are ordering larger
than 11x14, please feel free to contact me to verify the image will be
satisfactory. All photos will be offered in a variety of sizes. Most of
my images are 2x3 format which meant they will print best at 4x6, 8x12,
or 10x15 etc. You can choose a different print size than the format of
the image, but you are responsible for the crop (see #3 under ordering.)
NOTE: Prints will always appear a bit darker than what you see on a
screen. This is because light is only being reflected off a print where
as screens are transmitting the light directly to your eye. With the
wide variety of screens to view images on, prints cannot be guaranteed
to match what you see on your computer/phone. The prints are
professionally calibrated to produce the correct color rendition as the
artist (me) intended.
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Error Messages
"Server Problem. Please try again later!"
Besides
meaning that there is a connection issue with Fotomoto servers, it is
unfortunately the only way to Fotomoto flags images that I don't want printed.
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